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Testimonials

Fu Wei Pang
2 months ago
ACM were outstanding from beginning to end. Highly professional, easy to communicate with, and their attention to detail was evident in everything they did. They handled everything with the utmost care and respect.
Response from the owner:Hi Wei Pang, Thank you for your generous review and for placing your trust in us during such an important time. We are truly grateful for your kind words about our team's professionalism, communication, and attention to detail. Our goal is to support families with care, respect, and compassion throughout every step of the journey, and it means a great deal to know that our efforts made a positive difference for you and your family. Thank you once again for your heartfelt review and for choosing Western Casket. Please take care.
Sarah Tan
3 months ago
We’re really grateful to Kelvin and the Western Casket team for taking such good care of everything during my mum’s funeral. It was a tough time for our family, and Kelvin was incredibly patient and steady throughout. He walked me through each step, answered all my questions, and made sure nothing slipped through the cracks. The team handled all the details thoughtfully, which gave us the space to focus on remembering my mum and being together as a family. That meant a lot to us. Thank you, Kelvin and team, for your care and professionalism. We truly appreciate it.
Response from the owner:Hi Sarah, Thank you for your kind words and for taking the time to share your experience with us. Please accept our sincere condolences. We are grateful that Kelvin and the Western Casket team were able to support you and your family during such a difficult time. Your appreciation for Kelvin’s patience, guidance, and care means a lot to us. We are glad that the team could help ease some of the burden and provide your family with the space to focus on remembering your mum and being together. Your trust in us is deeply appreciated. Thank you once again for your heartfelt review and for choosing us. Please take care.
BH Foo
4 months ago
Thanks for making my dad's departure a dignified and respectful journey. You guys have been professional and kind.
Photo from customer review
Response from the owner:Hi BH, Thank you for your kind words and for taking the time to share your experience. We are glad to have supported your family during this difficult time, and that your dad’s journey was handled with dignity and respect. Please accept our heartfelt condolences, and thank you for choosing Western Casket.
Quentin Hong
4 months ago
Our family is incredibly impressed with the service provided by Western Casket. They were able to accommodate a very difficult last-minute request with top-notch professionalism. My father was hospitalized, and we had to postpone the cremation from the morning to the following afternoon so he could be discharged to attend. Despite us reaching out just 20 minutes before the cremation center closed, they managed to secure the changes. Mr. Ang was deeply empathetic and offered excellent suggestions throughout. Speaking with him, his professionalism and genuine care for families during difficult times are immediately clear. I highly recommend their services
Response from the owner:Hi Quentin, Thank you for taking the time to share such a thoughtful review. We are grateful for your kind words and for placing your trust in Western Casket during such a difficult time. We’re glad that Mr Ang and our team were able to support your family. It means a great deal to us to know that our efforts, professionalism, and care have provided you with reassurance and comfort during this period. Thank you for your recommendation as we continue to serve every family with the same level of dedication and compassion.
Gkoh
4 months ago
Efficient and prompt in response. Compassionate service. Engaged them twice and they have been consistent in standards
Response from the owner:Hi Gkoh, Thank you for taking the time to share your experience with us. We are grateful for your kind words and are glad to know that our team’s efficiency, prompt responses, and compassionate service made a difference during such difficult times. We truly appreciate your trust in engaging our services, and it means a lot to us that you found our standards to be consistent. Please accept our deepest condolences to you and your family. Thank you once again for placing your trust in us.
Raymond Albay
6 months ago
Outstanding service by Weijian and team 👏
Response from the owner:Hi Raymond, our sincere condolences go out to you and your family on the passing of your loved one. Thank you for your kind words. We are pleased to know that you are satisfied with the services our team provided. Once again, thank you so much for choosing Western Casket. Please take care.
Shaun Ng
6 months ago
Very professional and outgoing service by Weijian and his team in carrying out my late mother’s funeral, very appreciative for his help
Response from the owner:Hi Shaun, our sincere condolences go out to you and your family on the passing of your mother. Thank you for your kind words. We are pleased to know that you are satisfied with the services our team provided. Once again, thank you so much for choosing Western Casket. Please take care.
Vera Kwan
8 months ago
This is the fifth time we are using Western Casket. We really appreciate the staff services n care they take to help us during this difficult time. They are very accommodating when situation arises. Thanks Kelvin and team!
Response from the owner:Hi Vera Kwan, our sincere condolences go out to you and your family on the passing of your loved one. Thank you for your kind words. We are pleased to know that you are satisfied with the services our team provided. Once again, thank you so much for choosing Western Casket. Please take care.
apollo leong
9 months ago
Really good and professional service from Kelvin and team. The team responded very quickly within the hour of my dad's passing and handled everything for us, including body collection, wake service, funeral to cremation. Throughout the wake service, the team is constantly supporting us to make sure all arrangements are handled properly. This professionalism is so invaluable to us, providing us peace of mind, especially in time of grief. Highly recommended!
Response from the owner:Hi Apollo Leong, our sincere condolences go out to you and your family on the passing of your father. Thank you for your kind words. We are pleased to know that you are satisfied with the services our team provided. Once again, thank you so much for choosing Western Casket. Please take care.
Goh Juat Kin
1 year ago
My family & I would like to express our heartfelt appreciation to Mr Ang & his team at Western Casket (Ang Chin Moh Group) for their excellent wake/funeral arrangements during our recent bereavement. Our brother had passed on peacefully on 7 Apr 25 and we had engaged Western Casket and chosen the Freethinker Honour Package for his last rites. The Western Casket team was very professional and dedicated. They willingly accommodated our request for adjustment to the tentage setup. They were also very transparent about costs and did not try to "hard sell" things/services that were not needed. We liked especially the team's thoughtful suggestion to use the beautiful flowers from the flower wreaths to decorate my late brother's casket and for family members to use and hold the potted flowers (from the tables) as a mark of respect, love and blessings as his cortege left for Mandai Crematorium and to bring them (potted flowers) there for his last rites. Much thanks 🙏🙏🙏.
Response from the owner:Hi Juat Kin, our sincere condolences go out to you and your family on the passing of your brother. Thank you for your kind words. We are pleased to know that you are satisfied with the services our team provided. Once again, thank you so much for choosing Western Casket. Please take care.
Clarence Chiang
1 year ago
I had a great experience with Western Casket and in particular Vem Pick who answered my call some time past midnight. He was patient and professional throughout and guided me through the whole process very smoothly. Keep up the good work and thanks for everything!
Response from the owner:Hi Clarence, our sincere condolences go out to you and your family on the passing of your loved one. Thank you for your kind words. We are pleased to know that you are satisfied with the services our team provided. Once again, thank you so much for choosing Western Casket. Please take care.
Leroy Ang
1 year ago
The response from the co-ordinator was swift, simple and hassle free. As our wish was a Direct Cremation, there are lots last minute booking of cremation time and scattering ashes. I like what the team has arranged for us - a family private time before the cremation. It was beautiful. The team did excellent job.
Response from the owner:Hi Leroy, our sincere condolences go out to you and your family on the passing of your loved one. Thank you for your kind words. We are pleased to know that you are satisfied with the services our team provided. Once again, thank you so much for choosing Western Casket. Please take care.
david teng
1 year ago
They provided very professional and efficient service. In a time of grief, the guidance on the administrative matters given are very helpful to the family. We are glad we have picked the right one to provide the service.
Response from the owner:Hi David, our sincere condolences go out to you and your family on the passing of your loved one. Thank you for your kind words. We are pleased to know that you are satisfied with the services our team provided. Once again, thank you so much for choosing Western Casket. Please take care.
Lide Cang
2 years ago
我太太于20日夜在TTSH医院离世。经朋友介绍,21日与威士登长生店达成服务协议。自此威士登经理和团队快速周到细致地安排了敛尸、整容、装棺、家属瞻仰、火化等事宜,一直到抛撒骨灰,一切过程均很顺利。对此我深表满意和感谢!
Response from the owner:Hi Lide, our sincere condolences go out to you and your family on the passing of your wife. Thank you for your kind words. We are pleased to know that you are satisfied with the services our team provided. Once again, thank you so much for choosing Western Casket. Please take care.
Ed Art
2 years ago
Funeral Director, Vam Pick was calm and assuring at a time of struggle. He walked us through the whole funeral arrangement process. His thorough arrangements allowed us peace to mourn. Western casket made our shocked loss more bearable as they handled everything smoothly and with empathy. Thank you for being so patient with us in our time of loss. Bless you Vam and Western Casket for your service.
Photo from customer review
Response from the owner:Hi Ed, our sincere condolences go out to you and your family on the passing of your loved one. Thank you for your kind words. We are pleased to know that you are satisfied with the services our team provided. Once again, thank you so much for choosing Western Casket. Please take care.
Vam and his team were very professional, detailed and caring from the moment we enquired about their services until the end of my dad’s sea burial. He listened to what we wanted and were able to meet our expectations. My 87 mum was super pleased with all arrangements they made and that gave her / us great comfort that everything went well. Thank you so much Vam & team 👏🏻👏🏻 will recommend your services when the needs arises.
Response from the owner:Hi Magdelina, our sincere condolences go out to you and your family on the passing of your father. Thank you for your kind words. We are pleased to know that you are satisfied with the services our team provided. Once again, thank you so much for choosing Western Casket. Please take care.
B
2 years ago
A very well organised professional team and delivered high quality service tending to most detailed things. Thank you. 86 Jalan Daud
Response from the owner:Hi Brenda, our sincere condolences go out to you and your family on the passing of your loved one. Thank you for your kind words. We are pleased to know that you are satisfied with the services our team provided. Once again, thank you so much for choosing Western Casket. Please take care.
YY w
2 years ago
The entire team is very professional and helped ensure the funeral go very smoothly for my late father. Me and my mother are very pleased. From hospital to the final send off, it was smooth sailing. They accommodated our request for more colorful flowers and a simple non religious wake, and did it well. They are very experienced in handling everything, so even if we didn't know how to handle things, they advised us on it and ensured that everything went according to my late father's wishes. They also fixed the speaker issue in the middle of the night when I asked for help, which I did not expect, so they went above and beyond for us. Thank you so much for making this perfect for my late father, it is very appreciated.
Response from the owner:Hi YY, our sincere condolences go out to you and your family on the passing of your father. Thank you for your kind words. We are pleased to know that you are satisfied with the services our team provided. Once again, thank you so much for choosing Western Casket. Please take care.
Jennifer Kan
2 years ago
I was in Japan when my brother passed on. The nurse at the nursing home had given me 3 funeral parlours to consider. Called the 1st and 2nd but they were not keen to take on the service as there was no wake. When I called Western Casket for enquiry, immediately Mr Ang called me back (i was still in Japan). We had a lengthy discussion. He was super helpful and arranged for my brother's every need to be done, from nursing home to the funeral parlour, embalming, cremation, and the final stage of collecting his ashes which was handed to me (back in SG after 9 days)for his final resting place. There was no hiccups, everything went smoothly. The price was agreeable.I put my trust 100% on Western Casket. I told my children when I passed on, please contact Mr Ang of Western Casket for their trusted services.
Response from the owner:Hi Jennifer, our sincere condolences go out to you and your family on the passing of your brother. Thank you for your kind words. We are pleased to know that you are satisfied with the services our team provided. Once again, thank you so much for choosing Western Casket. Please take care.
Kevin Chia
2 years ago
Great job done from start to finish! Thank you!
Response from the owner:Hi Kevin, our sincere condolences go out to you and your family on the passing of your loved one. Thank you for your kind words. We are pleased to know that you are satisfied with the services our team provided. Once again, thank you so much for choosing Western Casket. Please take care.
Jan Lee
3 years ago
My Dad sudden passing was so well managed by Ang and his team. The whole team professionalism was top-notched and fast. Ang make sure every details was covered and answered our queries promptly. From the bottom of our hearts, we are greatly for the tremendous support. Truly Western Casket, a great partner in ensuring our loved ones has a great send-off in their last journey 💯
Response from the owner:Hi Jan, our sincere condolences go out to you and your family on the passing of your father. Thank you for your kind words. We are pleased to know that you are satisfied with the services our team provided. Once again, thank you so much for choosing Western Casket. Please take care.
KG
3 years ago
Excellent. We contacted Ang Chin Moh (Western Casket is part of their group) for a non-religious, direct cremation, inland scattering service as per the wishes of our beloved family member. Their team is incredibly professional, punctual, responsive, empathetic, compassionate. They were able to fully follow our wishes without any suggestions/pressure for add-ons. Prices were transparent and reasonable.
Response from the owner:Hi KG, our sincere condolences go out to you and your family on the passing of your loved one. Thank you for your kind words. We are pleased to know that you are satisfied with the services our team provided. Once again, thank you so much for choosing Western Casket. Please take care.
Kelvin Khoo
3 years ago
We were extremely lost on the traditions or cultural practise on one's love passing. Western Casket was recommended to us by Mt Vernon sanctuary. The staff visited us at a time suitable to share on their packages. We were please they demostrated empathy and do engage us a few times a day to check on the body and if we require any sort of assistance. From the wake to funeral everything went smoothly. They really know what needs to be done and help make complex situation simple to understand with their suggestions. Most important they were no pushy sales tactics to add from A to Z. Just the required and if you have the extra to spend there is always a grand option. I would highly recommend them to anyone. You will feel the difference once compare with others.
Response from the owner:Hi Kelvin, our sincere condolences go out to you and your family on the passing of your loved one. Thank you for your kind words. We are pleased to know that you are satisfied with the services our team provided. Once again, thank you so much for choosing Western Casket. Please take care.
LUCY Chin
3 years ago
Western casket service was impressive and the staffs were customer oriented. Things were explained clearly to us step by step which took alot of the stress away considering the chain of event when a family member passed on. Western Casket will come highly recommended on my list.
Response from the owner:Hi Lucy, our sincere condolences go out to you and your family on the passing of your loved one. Thank you for your kind words. We are pleased to know that you are satisfied with the services our team provided. Once again, thank you so much for choosing Western Casket. Please take care.
chris chee
3 years ago
As we are 1st time handling a funeral, and don't know what to expect. I am very glad I had engaged Western Casket for this service. The funeral directors are a team of professional. They will assist you in all your needs and have a wide range of package to cater to your budget. Their professionalism left a very good impression on me. Highly recommended.
Response from the owner:Hi Chris, our sincere condolences go out to you and your family on the passing of your loved one. Thank you for your kind words. We are pleased to know that you are satisfied with the services our team provided. Once again, thank you so much for choosing Western Casket. Please take care.
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